OUR SERVICES


energize | engage | enable


The scope of engagement with SCA is constructed for the specific needs and budget of the project. We are experts in our work, across many industries, so:

  • Simply use our expert assessment skills to evaluate your business needs and provide a detailed report.
  • Call on us as the architects of an ingenious action plan that we can execute ourselves or train your own genius internal team to deliver.
  • Let us roll-up our sleeves and seamlessly become a part of your skilled team, adding a new slice of capabilities and allowing you to deliver faster and better results.
Below are some areas of our expertise, but our knowledge is greater than this list. We would love the chance to hear your business needs and turn our capabilities into a tailor-made a solution that can transform your organization’s goals into fast-paced success.

MARKETING & COMMUNICATION SERVICES

 

MARKETING STRATEGY

The bottom-line of any endeavor is only as successful as the marketing strategy that drove the customers to the product or service. Businesses and nonprofits rely on the same thing: a knowledgeable customer base that chooses them over any other.

SCA uses a customized process of data analysis and market research to determine how to find and fill a sales funnel that will directly impact the growth of any bottom line. We’ve been called on to architect and then execute full-scale marketing plans, and we’ve been silent partners to fill in gaps for internal marketing teams.

We are specialists in: digital marketing and advertising, competitive analysis, content marketing and keep up with all of the latest analytics tools. Our real skill comes in helping clients accurately define their target markets and then designing innovative positioning. We tailor the our marketing strategies to meet any budget and ensure a brand can win in its own marketplace.
 

MARKETING AUTOMATION

Marketing automation is a category of technology that allows companies to streamline, automate, and measure marketing tasks and workflows, so they can increase operational efficiency and grow revenue faster. SCA can integrate your CRM with the latest Marketing Automation technology by setting up, customizing, and automating innovative Sales and Marketing Automation processes and Lead Nurturing campaigns that will attract your ideal customer, cultivate them as a lead, and move them stage-by-stage through your Lead Pipeline until they are automatically handed off to your Sales Team for follow up and to create sales opportunities
 

CONTENT CREATION

We are all naturally drawn to the person who has the best news, the best pictures, the best anecdotes…in other words, the best content. Today, content is everything when trying to draw people to your company, organization, or brand.

Attracting the right band of online followers requires proficiency in how to use your company’s news to create unique, thought-provoking, relevant content that interests and engages your specific audiences. Anyone can post on social media and some of those posts might even get a fair number of eyeballs. But, consistent, compelling content that will charm your audiences into falling in love with your brand requires the practiced hand of expert communicators.

Our expert Content Strategy team helps deliver as many members of your target audience as you can handle. Right to your “doorstep” and ready to take action on your behalf.
 

PUBLIC RELATIONS

Public Relations is always the icing on the cake. The cake is composed of the product, the people and the processes of the business or organization. Public Relations (the icing) is really what makes the cake stand out and what makes people search out our clients or jump on their bandwagons.

To establish your brand, mold public perceptions, or move target audiences to take action, public relations strategies are essential. Knowing which strategy to deploy for maximum results is our expertise. Integrating public relations into established marketing strategies is how we’ve been able to wield PR as a precision tool to move our client’s goals forward.

We’ve used our skills to change negative perceptions about: HMO’s, call-centers, teen suicide, coal and disaster relief. We’ve woven PR tactics into marketing campaigns to accelerate sales of: tablet and mobile technology, breakfast foods, golf-tournament tickets, and much more. We have also used innovative public relations to raise funds for some very remarkable causes.
Here’s an overview of our skills (without giving away our secret sauce):

  • Proven methodology of providing pinpoint accuracy of profiles for all key audiences each client needs.
  • Ability to create clear, thoughtful messages that resonate.
  • Designing the delivery mechanism that will guarantee the messages are received.
  • Continuous measurement and evaluation of impact and results.
  • Recalibrating on a dime based on the continuous evaluation of tactics as they’re being deployed.
Bottom line: PR makes the world go around. We know how to create and deploy innovative PR tactics so you are relevant in your world.
 

IMAGE MANAGEMENT

Image Management sounds like a luxury until a bad image, or a lack of image, takes a great company or organization out of service. SCA has worked with large, well-known corporations and small, new-to-the-scene groups build and grow their reputation. We get so close to our clients, we find all the exciting and beautiful parts of their organization and then help tell that to the world in a way that is meaningful and compelling.

Growing the right reputation at the right pace demands expertise in:

Understanding the marketplace and the key stakeholders; developing authentic messages that will resonate; listening with trained ears; know-how to build meaningful relationships. Keeping a reputation intact through a crisis requires the same thing, but at a different pace. We know how to do both.

Let SCA help you build your image or maneuver through a crisis on your terms.
 

MEDIA RELATIONS

Earning media attention for the great work our clients do has become foundational in our service offering. We help navigate the overwhelming amount of traditional and nontraditional media outlets so that a client’s messages and brand can pierce through the onslaught of information. But, our real strength is in building strong, authentic relationships with reporters. We help our clients develop the news stories, not the self-serving fluff, within their companies and organizations. Our media partners rely on us for timely, unique and complete information. Sometimes, a client comes to us for help getting out of the spotlight. We have a lot of expertise in that area as well—steering clients toward preserving their reputation while gracefully exiting public attention.

ONLINE FOOTPRINT BUILDING

The first thing anyone does when they hear about a company or organization is go online to stalk research their purpose and see what others are saying about it.

INFORMATION TECHNOLOGY SERVICES


 

PROJECT MANAGEMENT OFFICE (PMO) OPERATIONS

The PMO is the central nervous system to a company’s efficiency. Whether a company’s PMO is exclusive to internal IT projects or encompasses all company processes, SCA has been able to standardize processes and drastically increase visibility into project performance, resulting in higher ROI in new systems. We know how to streamline and bolster a PMO to ensure increased project success and increase satisfaction among a company’s customers. We have a proven, systematic approach that creates efficient resource management, significantly improves the Project Management function and therefore improves the project team competence. When everyone on the team understands efficient PMO processes and clearly sees their own unique role, the excitement to create and complete projects is inevitable. A company’s executive team decisions to invest in new processes and systems are assured when there is a well-oiled PMO to execute.
• Improved visibility into project performance
• Efficient resource management thru Project Portfolio mgmt
• Improve PM and project team competence
• Increased customer satisfaction
• Standard processes resulting in higher ROI
• Increased project success
 

PROJECT AND PROGRAM MANAGEMENT

For over 30 years, SCA has effectively delivered IT and operations projects on-time and under-budget. That’s right…UNDER budget. We know how to eliminate schedule delays and cost over-runs. Our proven project management methodology: ensures stakeholder engagement, increases efficiency resource usage, and uses a tested change control process to eliminate scope creep.

Our project managers are certified, with extensive knowledge that allows them to manage issues and navigate your organization and obstacles. Often, we are managing multiple vendors for our clients, sometimes in many countries and in other languages. Regardless of the complexity or size of the project, our results are the same—customer satisfaction through a well-executed project.
• Customer satisfaction thru Stakeholder engagement alignment
• Increased efficiency by ensuring efficient resource usage and vendor management
• Eliminated scope creep with change control process
• Ensure effective project execution thru tested, effective PM Methodology
• Certified project managers able to manage the issues and navigate the organization and obstacles.
• Eliminate schedule delays and budget over-runs
 

APPLICATION DEVELOPMENT

Custom software development ensures your business runs exactly the way it should to serve your customers. Whether it’s website development, implementation and tailored back-end tracking, or it’s customization of off-the-shelf software, your bottom line requires the best use of your IT software investments. Wouldn’t it be fantastic if all your software applications spoke to each other to serve your business needs? That would allow your team to input data once, or create reports pulling information from across all your applications, reducing duplicate work. SCA can deploy our skilled application development team to make sure you’re able to make best use of your IT investments.
• Custom software development – ensure that your business runs exactly the way that you need
• Website design and implementation – create your web presence
• Customization of OTS software – make best use of your investment
• Custom Integration – reduce duplicate work thru effective integration of your software applications.
 

INFRASTRUCTURE PROJECTS

  • Create or move your Data center
  • Allow us to host your applications to reduce your investment
  • Move your software to the Cloud for minimal investment and maximum resource management
 

SYSTEMS IMPLEMENTATION AND INTEGRATION

Implementing new systems seamlessly is crucial to a successful transformation and movement to a new level of profitability. SCA can perform both the necessary technical integration AND the organizational change management to ensure that your systems are smoothly assimilated into your business—without losing productivity.

We have an easy three-step process that works every time:

1. Effective and accurate requirements discovery.
2. Unbiased selection of most appropriate and effective technology or systems.
3. Customization for unique business needs.

SCA has implemented new systems on existing servers. We’ve installed in data center with new services and we’ve implemented in the cloud. We can also create integrations with any open system. The right solutions really depend on the business needs. We have worked with most CRM, ITSM and ERP vendors and have a special expertise with Salesforce, SAP, PeopleSoft and the Brazilian tax system.

We have the extensive knowledge and unshakable persistence to ensure success. Something as important as your operations or IT systems can be trusted in our capable hands.
 

BUSINESS ANALYSIS & PROCESS IMPROVEMENT

• Define clear system requirements
• Develop more effective business systems
• Modify new and existing systems to increase efficiencies and profitability

CONTACT US

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CONTACT US

 
 
 

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